Cancellation policy

When you place a preorder, you're reserving an item that hasn't shipped yet — estimated shipping times are listed on each product page. There is no separate shipping charge for preorders.

Cancelling a Preorder

You may cancel a preorder at any time before it enters production or is shipped by contacting us at paige@faeble.co. Once a preorder has entered production, it can no longer be cancelled or refunded, as the item is being made specifically for your order.

Refunds a Preorder

If your preorder is cancelled before production begins, you will receive a full refund to your original payment method. If we are unable to fulfill your preorder for any reason (such as a delay or discontinued product), you will be notified and offered a full refund to your original payment method or in-store credit, your choice.

Delays

Preorder shipping times are estimates and may shift due to production timelines, material availability, or carrier delays. We'll do our best to keep you informed of any changes to your estimated ship date. A significant delay does not automatically entitle you to a cancellation outside the terms above, but you're welcome to reach out to us at paige@faeble.co with any concerns.